Frequently Asked Questions
How can I place an order?
To place an order, simply browse our products, add your desired items to the cart, and proceed to checkout. You can complete your purchase by following the on-screen instructions.
What payment methods do you accept?
We accept all major credit cards, including Visa, MasterCard, American Express, and Discover.
How long will it take to receive my order?
Shipping times vary depending on your location and the shipping method chosen at checkout. Generally, orders are processed within 1-2 business days.
How can I contact customer service?
You can reach our customer service team via email at customerservice@freyja-design.com.
What is the return policy?
Due to the intimate nature of our products, we are unable to accept returns or exchanges once an item has been shipped. This policy is in place to ensure the highest standards of hygiene and safety for all our customers. We want you to feel confident knowing that every FREYJA product you receive is 100% brand new and has never been handled by anyone else.
What should I do if I receive a defective or damaged product?
If you receive a defective or damaged product, please contact our customer service team immediately with your order number and a photo of the damaged item. We will arrange for a replacement or refund.